Terms of Service

Carrier Compliance Group LLC (doing business as “Carrier Compliance HQ,” “CCHQ,” “we,” “us,” or “our”) provides the services described below. Please read these Terms of Service carefully before using our website or services.

1. Acceptance of Terms

By accessing or using any service offered by Carrier Compliance Group LLC (doing business as “Carrier Compliance HQ,” “CCHQ,” “we,” “us,” or “our”), including our website at www.carriercompliancehq.com, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms in their entirety, you must not use our services.

These Terms constitute a legally binding agreement between you and Carrier Compliance Group LLC. We reserve the right to modify these Terms at any time. For material changes, we will provide at least thirty (30) days’ advance notice by email to the address associated with your account and by posting the updated Terms on this page with a new effective date. Continued use of our services after the effective date of a revision constitutes your acceptance of the revised Terms. If you do not agree to a revision, you must stop using the services and may cancel your membership before the revision takes effect.

By checking any acceptance box, clicking “I agree,” submitting an order, signing electronically, creating an account, accessing the dashboard, paying for Services, or otherwise requesting Services, you agree that you have read, understood, and accepted these Terms, the Privacy Policy, and any service-specific authorization, disclosure, order form, intake form, statement of work, or checkout terms presented to you. You agree that electronic signatures, checkbox consents, typed names, digital acknowledgments, and electronic records have the same legal effect as handwritten signatures and paper records. If you are accepting these Terms on behalf of a motor carrier, company, owner-operator, or other entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.

2. Services Provided

Carrier Compliance HQ provides administrative filing assistance and compliance support services to motor carriers registered or seeking registration with the Federal Motor Carrier Safety Administration (FMCSA) and related state agencies. Our services may include, but are not limited to:

• MC Authority (Operating Authority) application filing assistance
• USDOT number registration assistance
• BOC-3 (Designation of Process Agents) filing assistance
• UCR (Unified Carrier Registration) filing assistance
• MCS-150 (Motor Carrier Identification Report) update assistance
• State-level compliance filing assistance
• Compliance dashboard access and document organization

Services are available to motor carriers and owner-operators operating in or seeking authority to operate in the United States. Geographic availability for state-specific filings may vary; please contact us to confirm availability for your state.

CCHQ’s Services are limited to administrative filing assistance, compliance dashboard access, document organization, renewal tracking, reminders, and related customer support expressly purchased by Customer. CCHQ does not manage, supervise, inspect, audit, certify, or control Customer’s transportation operations, drivers, vehicles, equipment, insurance, safety practices, dispatch decisions, routes, cargo, hiring practices, maintenance practices, or day-to-day compliance activities. CCHQ is not a motor carrier, broker, freight forwarder, insurer, safety consultant, fleet manager, employer of Customer’s drivers, or guarantor of Customer’s regulatory compliance or operating authority.

3. Not Affiliated with Government Agencies

Carrier Compliance Group LLC is a private company and is NOT affiliated with, endorsed by, or operating on behalf of the FMCSA, USDOT, any state department of transportation, or any other federal, state, or local government agency. Government filing fees are separate from our service fees and are paid directly to the relevant agency.

Customer acknowledges that many filings, renewals, permits, registrations, designations, payments, account creations, certifications, oaths, identity-verification steps, portal approvals, and final submissions are controlled by government agencies, third-party service providers, process agents, payment processors, insurers, or transportation service provider workflows outside CCHQ’s control. CCHQ is not responsible for the availability, accuracy, functionality, rejection, delay, suspension, revocation, approval, denial, processing time, error message, account restriction, identity-verification requirement, or final decision of any government agency or third-party system.

4. Accounts and Acceptable Use

Use of the Compliance Dashboard requires an account at app.carriercompliancehq.com. You agree to provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account; notify us immediately at hello@carriercompliancehq.com of any unauthorized access. Accounts are for your own business’s use: you may not share, resell, or transfer access; use automated means to scrape or bulk-extract content from the platform; interfere with the platform’s security or operation; or use the services for any unlawful purpose. We may suspend access for suspected security incidents or violations of this section while we investigate.

5. Customer Responsibilities and Data Accuracy

You are solely responsible for:

• The accuracy, completeness, and timeliness of all information you provide to us for use in your filings, including but not limited to your legal business name, address, EIN/Tax ID, insurance information, and vehicle/equipment information. We do not collect Social Security Numbers; sole proprietors without an EIN will be directed to obtain one from the IRS before filing.
• Ensuring that all information submitted is truthful and not misleading.
• Promptly notifying us of any changes to your information that may affect pending or future filings.
• Reviewing all documents and filings before submission for accuracy.
• Maintaining compliance with all applicable federal, state, and local laws and regulations.

Carrier Compliance Group LLC will not be liable for any errors, rejections, penalties, fines, or other consequences arising from inaccurate, incomplete, or untimely information provided by you.

You are also solely responsible for: knowing and complying with all federal, state, local, and industry requirements applicable to your operations; determining whether you need any license, permit, registration, authority, renewal, update, insurance filing, process-agent designation, or other compliance item; completing all carrier-side, owner-side, company-official, portal, oath, certification, signature, designation, payment, verification, or final submission steps required by any agency or third party; maintaining access to your government accounts, email accounts, phone numbers, insurance, and BOC-3 process-agent arrangements; and independently monitoring all filing deadlines, renewal dates, expiration dates, agency notices, and operating authority status.

Reliance on Customer Information

CCHQ may rely on all information, documents, certifications, representations, instructions, credentials, and approvals provided by you or anyone using your account or acting on your behalf. CCHQ has no obligation to independently verify information you provide, investigate your operations, confirm your legal authority, audit your compliance, or detect errors, omissions, inconsistencies, or misstatements in information you provide. Any filing prepared or submitted using information you provide is deemed approved by you unless you give CCHQ written notice of a specific error before submission and provide adequate time for correction.

Monitoring, Reminders, Alerts, and Dashboard Limitations

Compliance monitoring, renewal tracking, dashboard items, email notices, SMS messages, reminders, calendar entries, alerts, and status updates are provided as convenience tools only. They are not a guarantee that all deadlines, filings, renewals, permits, registrations, insurance requirements, agency notices, or compliance obligations will be identified, tracked, transmitted, received, displayed, or acted upon. You remain solely responsible for independently tracking all deadlines and maintaining continuous compliance. CCHQ is not liable for any missed, delayed, inaccurate, undelivered, blocked, filtered, unread, or unreceived reminder, notification, dashboard item, email, SMS, call, letter, or other communication, whether caused by technical issues, spam filtering, changed contact information, third-party systems, human error, agency changes, or any other cause.

No Assumption of Regulatory Responsibility

Use of the Services does not transfer, delegate, or reduce your legal, regulatory, safety, insurance, operational, or compliance obligations. CCHQ does not become your compliance officer, safety director, responsible official, designated company official, legal representative, or authorized government account holder, and does not act as your process agent except as expressly provided in Section 10 (BOC-3) or otherwise agreed in writing, in each case limited to the specific administrative filing workflow you expressly authorize.

6. Filing Authorization

By purchasing a filing service, you authorize Carrier Compliance Group LLC to prepare and submit the relevant applications, registrations, updates, and related documents to the FMCSA and applicable state agencies on your behalf, using the information you provide, as further described in any Filing Authorization you execute at checkout. You may revoke this authorization at any time in writing; revocation does not affect filings already submitted and does not entitle you to a refund except as provided in Section 9.

7. Fees and Payment

Service fees are disclosed at the time of purchase and are in addition to any government filing fees charged by the applicable agency. By submitting payment, you authorize us to process your payment via our designated payment processor. Government fees collected by us are remitted directly to the relevant agency; we do not mark up government fees.

8. Membership and Automatic Renewal

9. Refund Policy

Our refund policy is as follows:

• Refund requests must be submitted in writing to hello@carriercompliancehq.com within thirty (30) calendar days of the original purchase date.
• Refunds will not be issued once a filing has been submitted to the applicable government agency or once filing preparation has been completed and delivered to you.
• A processing fee of ten percent (10%) of the original service fee will be deducted from any approved refund.
• Refunds will not be issued for government filing fees already remitted to a government agency.
• Expedited or rush processing fees are non-refundable once processing has begun.

The above constitutes our complete refund policy.

10. BOC-3 Process Agent Services — Special Terms

If we provide or facilitate BOC-3 process agent designation services on your behalf, the following additional terms apply. We encourage you to contact us at hello@carriercompliancehq.com before initiating a payment dispute so we can resolve billing concerns directly.

11. Processing Timelines

We will use commercially reasonable efforts to process and submit your filings in a timely manner. Standard processing is typically completed within two (2) to five (5) business days of receiving all required information and payment. Expedited options may be available for an additional fee.

Carrier Compliance Group LLC is not responsible for processing delays caused by government agencies, FMCSA systems outages, incomplete or inaccurate information you provide, or circumstances outside of our control. Processing time estimates are not guarantees.

All processing times, filing dates, renewal dates, expected completion dates, agency response times, dashboard deadlines, and estimated approval times are estimates only. CCHQ is not responsible for any penalty, fine, fee, suspension, revocation, lapse, deactivation, out-of-service order, lost business, lost load, lost revenue, insurance issue, enforcement action, or other consequence arising from any late, missed, rejected, incomplete, erroneous, delayed, or unprocessed filing, renewal, reminder, notification, approval, or agency action, except to the limited extent liability cannot be disclaimed under applicable law and subject always to the limitation of liability in these Terms.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARRIER COMPLIANCE GROUP LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) ANY FILING WILL BE APPROVED OR PROCESSED BY THE APPLICABLE GOVERNMENT AGENCY; (C) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (D) ANY ERRORS WILL BE CORRECTED.

WITHOUT LIMITING THE FOREGOING, CCHQ DOES NOT WARRANT OR GUARANTEE THAT CUSTOMER WILL OBTAIN, MAINTAIN, RENEW, REINSTATE, AVOID SUSPENSION OF, OR REMAIN IN GOOD STANDING WITH ANY USDOT NUMBER, MC AUTHORITY, BOC-3 DESIGNATION, UCR REGISTRATION, STATE PERMIT, INSURANCE FILING, TAX REGISTRATION, COMPLIANCE STATUS, SAFETY RATING, OR OTHER LICENSE, PERMIT, REGISTRATION, AUTHORITY, OR APPROVAL, OR THAT ANY AGENCY, INSURER, PROCESS AGENT, PAYMENT PROCESSOR, PORTAL, OR THIRD-PARTY PROVIDER WILL ACCEPT, APPROVE, PROCESS, RETAIN, DISPLAY, TRANSMIT, OR ACT UPON ANY FILING, PAYMENT, SUBMISSION, COMMUNICATION, OR DESIGNATION.

13. Limitation of Liability

14. Indemnification

You shall indemnify, defend, and hold harmless Carrier Compliance Group LLC d/b/a Carrier Compliance HQ and its past, present, and future members, managers, officers, directors, employees, contractors, agents, representatives, affiliates, service providers, successors, and assigns (collectively, “CCHQ Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, investigations, subpoenas, audits, enforcement actions, liabilities, damages, judgments, settlements, fines, penalties, losses, costs, and expenses, including reasonable attorneys’ fees and costs, arising out of or relating to: (a) your use of or inability to use the Services; (b) your transportation, carrier, broker, fleet, dispatch, driver, vehicle, cargo, insurance, safety, employment, or business operations; (c) any accident, incident, injury, death, property damage, cargo loss or damage, out-of-service order, enforcement action, regulatory investigation, suspension, revocation, lapse, deactivation, fine, penalty, fee, or claim involving you, your drivers, your vehicles, your cargo, your customers, or your operations; (d) inaccurate, incomplete, late, false, misleading, or omitted information provided by you or anyone acting on your behalf; (e) your failure to review, approve, correct, complete, sign, certify, submit, pay for, monitor, maintain, renew, or update any filing, account, authority, registration, permit, license, insurance, process-agent designation, agency notice, or compliance obligation; (f) your violation or alleged violation of any law, regulation, agency requirement, contract, third-party right, or these Terms; (g) any person’s unauthorized use of your account, credentials, email, phone number, portal access, signature, or authorization; (h) any claim by a third party, government agency, insurer, process agent, customer, driver, contractor, employee, vendor, carrier, shipper, broker, freight forwarder, consignee, or other party related in any way to your business or operations; and (i) any allegation that a CCHQ Indemnified Party was responsible for your compliance, filings, operating authority, safety, insurance, or transportation operations.

Your defense obligation applies promptly upon request and is independent of your indemnity obligation. CCHQ may participate in the defense with counsel of its choosing at your expense where a conflict exists, where you fail to defend promptly and adequately, or where CCHQ reasonably determines separate counsel is necessary. You may not settle any claim in a manner that admits fault, imposes obligations, restricts rights, or fails to provide a full release of the CCHQ Indemnified Parties without CCHQ’s prior written consent.

Release of Claims Relating to Customer Operations

To the maximum extent permitted by law, you release the CCHQ Indemnified Parties from any and all claims, liabilities, damages, losses, costs, and expenses arising out of or relating to your transportation operations, regulatory compliance, licensing status, filings, renewals, permits, registrations, insurance, safety practices, drivers, vehicles, cargo, accidents, incidents, injuries, deaths, property damage, cargo loss, government actions, third-party claims, missed deadlines, rejected filings, or agency determinations, except to the limited extent caused by CCHQ’s gross negligence or willful misconduct as finally determined by a court or arbitrator of competent jurisdiction, and subject to the limitation of liability in these Terms.

15. Dispute Resolution — Arbitration Agreement

Exceptions. Either party may (a) bring an individual claim in small claims court in any court of competent jurisdiction if the claim qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information, without waiving this arbitration agreement.

Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing hello@carriercompliancehq.com with the subject line ‘Arbitration Opt-Out’ within thirty (30) days of first accepting these Terms, stating your name, business name, and account email. Opting out does not affect any other provision of these Terms.

Fees. Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA rules. For claims seeking less than $10,000 in which you are the claimant, we will pay all AAA filing, administration, and arbitrator fees that exceed the amount of the filing fee you would have paid in court, unless the arbitrator determines the claim is frivolous or brought for an improper purpose.

Coordinated filings. If twenty-five (25) or more similar arbitration demands are filed against us by the same or coordinated counsel or organizations, the parties agree that the demands shall be resolved in staged proceedings: the parties shall each select up to ten (10) demands to proceed first as bellwether arbitrations, the results of which shall inform good-faith global settlement discussions before the remaining demands proceed. Statutes of limitation are tolled for demands held in abeyance under this paragraph.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Subject to the arbitration agreement above, you consent to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois for any disputes not subject to arbitration.

17. Electronic Communications and SMS Consent

By using our Services, you consent to receive electronic communications from us. By providing your mobile phone number and checking the consent box on any intake form, you consent to receive text messages (SMS) from us regarding your filings and account. Message and data rates may apply; message frequency varies. Opt out at any time by replying STOP; reply HELP for help.

You are responsible for maintaining current email addresses, phone numbers, mailing addresses, authorized contacts, portal access, spam-filter settings, and account notification settings. CCHQ is not responsible for communications that are delayed, blocked, filtered, undelivered, misdirected, unread, or not acted upon because of incorrect contact information, carrier filtering, device settings, email provider settings, SMS provider issues, third-party outages, or your failure to monitor communications.

18. Intellectual Property

All content, materials, software, and other intellectual property on our website and platform are the exclusive property of Carrier Compliance Group LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use our platform solely to receive our Services. You may not reproduce, distribute, create derivative works from, or otherwise exploit our intellectual property without our prior written consent.

19. Privacy

Your use of the Services is subject to our Privacy Policy, incorporated into these Terms by reference. Our Privacy Policy addresses your rights under applicable federal law and all state privacy laws. By using the Services, you consent to the collection, use, and disclosure of your information as described therein.

20. Termination

Carrier Compliance Group LLC reserves the right to suspend or terminate your access to the Services at any time, with or without cause and with or without notice. If we terminate your membership without cause, we will refund the prorated unused portion of any prepaid membership fees. No refund is due where termination is for cause, including violation of these Terms, fraud, non-payment, or misuse of the Services. All provisions concerning customer responsibilities, filing authorization, data accuracy, payment, membership billing, refunds, disclaimers, limitations of liability, indemnification, releases, arbitration, the class-action waiver, governing law, intellectual property, privacy, communications, and any other provision that by its nature should survive shall survive termination, expiration, cancellation, suspension, refund, chargeback, account closure, or completion of Services.

21. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including government agency actions or outages, acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, or changes in law or regulation.

22. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law; these Terms bind and benefit the parties’ permitted successors and assigns.

23. Notices

We may provide notices to you by email to the address associated with your account or by posting on our website. You may provide notices to us by email to hello@carriercompliancehq.com. Notices are deemed given on the business day after transmission.

24. Entire Agreement; Order of Precedence

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us with respect to the Services and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

If any service-specific authorization, order form, checkout page, intake form, dashboard acknowledgment, filing authorization, or written statement of work conflicts with these Terms, these Terms control unless the conflicting document expressly states that it overrides a specific section of these Terms and is signed by an authorized representative of CCHQ. Your purchase or use of any Service is conditioned on these Terms.

25. Contact Information

Carrier Compliance Group LLC
Email: hello@carriercompliancehq.com
Website: www.carriercompliancehq.com
Questions about these Terms? Visit our Contact page.